Question 19906 (2026)
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Asked by
Francisco Hernandez
List MP · Green Party
Question
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(matches this search)
How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?
Answered by
Hon Nicola Willis
List MP · National Party · Minister of Finance
Answer
Treasury has not deployed AI in a customer service function. RBNZ does not have a customer service function. Artificial intelligence has not been deployed in a customer service function for either the Government Superannuation Fund…