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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19971 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Chris Penk

Member for Kaipara ki Mahurangi · National Party · Minister responsible for the GCSB and NZSIS

Answer

It is not in the public interest for me to provide detailed information around processes for our security intelligence agencies.