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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19976 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Chris Bishop

Member for Hutt South · National Party · Attorney-General

Answer

Crown Law’s function is to provide legal services to government, and the Parliamentary Counsel Office is New Zealand's law drafting office. They do not have a public customer service function.