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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19972 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Paul Goldsmith

List MP · National Party · Minister for Pacific Peoples

Answer

I am advised by the Ministry for Pacific Peoples that it does not use artificial intelligence as a customer service function. For information on how the Ministry uses artificial intelligence, I refer the member to reply WPQ 10281 (2026).