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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19960 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Nicola Willis

List MP · National Party · Minister for Economic Growth

Answer

To date, no specialised AI tool has been deployed into MBIE’s customer service systems. With regard to New Zealand Growth Capital Partners, I am advised that it uses certain generative AI tools to assist internal day-to-day productivity but has not deployed these tools for customer service functions.