How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answer

Sport NZ does not have a customer service function. Its primary interactions are with sector partners, including national sporting organisations, regional sports trusts, and community groups. Engagement with these stakeholders is managed through standard communication channels (for example, email, calls, in-person meetings) rather than through dedicated customer service platforms. To date, Sport NZ has focused primarily on AI’s use to improve internal productivity and on understanding emerging opportunities and risks associated with AI for the organisation and for the sport and recreation sector.