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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19879 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Simon Watts

Member for North Shore · National Party · Minister of Climate Change

Answer

I refer the Member to the response given by the Minister for the Environment to written Parliamentary question 19970 (2026), and the response given by the Minister of Foreign Affairs and Trade to written Parliamentary question 19911 (2026).