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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19951 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Paul Goldsmith

List MP · National Party · Minister for Treaty of Waitangi Negotiations

Answer

Te Tari Whakatau and the Ngāpuhi Investment Fund (Tupu Tonu) have not deployed Artificial Intelligence in a customer service function.