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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19969 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Chris Penk

Member for Kaipara ki Mahurangi · National Party · Minister of Defence

Answer

The Ministry of Defence has no customer service function, and the New Zealand Defence Force does not use artificial intelligence when supporting veterans.