Skip to main content

How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19959 (2026)
Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Todd McClay

Member for Rotorua · National Party · Minister for Trade and Investment

Answer

I am advised neither NZTE nor Invest NZ have deployed artificial intelligence to directly provide customer service.