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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19945 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Rt Hon Christopher Luxon

Member for Botany · National Party · Minister for National Security and Intelligence

Answer

In my capacity as Minister for National Security and Intelligence, I do not have ministerial responsibility for any agencies. In my capacity as the Prime Minister, I am the responsible minister for the Department of the Prime Minister and Cabinet. I refer the member to my response to Written Parliamentary Question 19954 (2026), provided in my capacity as the Prime Minister.