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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19974 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Scott Simpson

Member for Coromandel · National Party · Minister of Statistics

Answer

Stats NZ has not deployed artificial intelligence (AI) for direct interaction with the public in customer service functions. However, it has deployed AI in a range of functions that support customer service and engagement with users of official statistics.