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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19953 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Brooke van Velden

Member for Tāmaki · ACT Party · Minister for Workplace Relations and Safety

Answer

I am advised that WorkSafe New Zealand has not deployed artificial intelligence to directly provide customer service.