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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19970 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Nicola Grigg

Member for Selwyn · National Party · Minister for the Environment

Answer

The Ministry for the Environment does not have a customer service function and has not deployed artificial intelligence for such a purpose. The Environmental Protection Authority’s (EPA) contact centre staff have access to Copilot Basic, along with all staff. EPA use of Copilot is in accordance with the Public Service AI Framework.