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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any? and 1 other question

Answered 19942, 19943 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Questions

  • 19942

    Recorded target Paul Goldsmith, Minister of Justice

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

  • 19943

    Recorded target Nicole McKee, Associate Minister of Justice

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

    Original response/referral lodged:

Answered by

Hon Paul Goldsmith

List MP · National Party · Minister of Justice

Answer

I am advised that the Ministry of Justice (the Ministry) has not deployed artificial intelligence in customer service functions. The Ministry is exploring potential uses of artificial intelligence, including for customer service, but these have not been implemented. I am advised that the Human Rights Commission uses artificial intelligence within its enquiries and complaints client management system to support the processing of communications, initial assessment and triaging processes. No other entities have deployed artificial intelligence in customer service functions.