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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19931 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Chris Bishop

Member for Hutt South · National Party · Minister for Infrastructure

Answer

For the Treasury, I refer the Member to the answer to Written Question 19906 (2026). None of my other agencies have deployed AI in a customer service function.