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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19958 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Louise Upston

Member for Taupō · National Party · Minister for Tourism and Hospitality

Answer

As Minister for Tourism and Hospitality, I hold no responsibility for any government departments or Ministries. Regarding Crown entities under the Tourism and Hospitality portfolio, I am advised that Tourism New Zealand does not have any customer service functions.