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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19925 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Erica Stanford

Member for East Coast Bays · National Party · Minister of Immigration

Answer

As Minister for Immigration, I have no responsibility for any government departments, Ministries, agencies, crown entities or other bodies. Immigration New Zealand is a branch of the Ministry of Business, Innovation and Employment (MBIE). I refer the Member to Written Parliamentary Question 19960 (2026).