Skip to main content

Written questions

Search written questions to Ministers and the replies they have received.

Filters
Asked by Francisco Hernandez · List MP · Green Party
Minister All Ministers
Portfolio All portfolios
Question published between

Dates refer to when the question was published, and are inclusive.

Clear all filters

Showing 1601 to 1650 of 5311 written question sets.

Answered

Question 25810 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How much, if any, is the total budget in the Minister's departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any, for the 2026/27 financial year on artificial intelligence- including costs on…

Answered by

Hon James Meager

Member for Rangitata · National Party · Associate Minister of Transport

Answer

CAA: $93,996 TAIC: $10,000 (for maintaining TAIC's internal AI smart tool) MNZ: There is no discrete budget allocated to AI.

Answered

Question 25814 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How much, if any, is the total budget in the Minister's departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any, for the 2026/27 financial year on artificial intelligence- including costs on…

Answered by

Hon Scott Simpson

Member for Coromandel · National Party · Minister for ACC

Answer

ACC advises me that it has a total budget of $6.1 million for artificial intelligence-related activity for the 2026/27 financial year.

Answered

Question 25820 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How much, if any, is the total budget in the Minister's departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any, for the 2026/27 financial year on artificial intelligence- including costs on…

Answered by

Hon Penny Simmonds

Member for Invercargill · National Party · Minister for Science, Innovation and Technology

Answer

As Minister of Science, Innovation and Technology, I have no responsibility for any government departments. With regard to agencies, Crown entities and other bodies under the Science, Innovation and Technology portfolio, I am advised that…

Answered

Question 25825 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How much, if any, is the total budget in the Minister's departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any, for the 2026/27 financial year on artificial intelligence- including costs on…

Answered by

Hon Chris Penk

Member for Kaipara ki Mahurangi · National Party · Minister of Defence

Answer

Currently, the only AI tool available to Ministry and New Zealand Defence Force staff within the Defence Information Environment is Microsoft Copilot Chat, which is part of the existing Microsoft 365 licence. Defence is also trialling an…

Answered

Question 25830 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How much, if any, is the total budget in the Minister's departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any, for the 2026/27 financial year on artificial intelligence- including costs on…

Answered by

Hon Nicola Grigg

Member for Selwyn · National Party · Minister for the Environment

Answer

The Ministry for the Environment will cease to operate from 1 July 2026, and the entities funded through the Vote will transfer to the Ministry for Cities, Environment, Regions and Transport. Internal budgets are yet to be finalised.

Answered

Question 25835 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How much, if any, is the total budget in the Minister's departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any, for the 2026/27 financial year on artificial intelligence- including costs on…

Answered by

Hon Chris Penk

Member for Kaipara ki Mahurangi · National Party · Minister responsible for the GCSB and NZSIS

Answer

It is not in the public interest for me to release financial information related to the intelligence agencies.

Answered

Question 25838 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How much, if any, is the total budget in the Minister's departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any, for the 2026/27 financial year on artificial intelligence- including costs on…

Answered by

Hon Paul Goldsmith

List MP · National Party · Minister for Pacific Peoples

Answer

The Ministry for Pacific Peoples does not separately budget for or forecast artificial intelligence as a separate budget line. Costs associated with the use of Microsoft Copilot and related AI capabilities, including software licensing,…

Answered

Question 25846 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How much, if any, is the total budget in the Minister's departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any, for the 2026/27 financial year on artificial intelligence- including costs on…

Answered by

Hon Scott Simpson

Member for Coromandel · National Party · Minister of Statistics

Answer

Stats NZ has budgeted $429,000 for expenditure relating to artificial intelligence for the 2026/27 financial year. This includes costs for licenses and for staff in roles associated with AI use, design and solutions.

Answered

Question 25850 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How much, if any, is the total budget in the Minister's departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any, for the 2026/27 financial year on artificial intelligence- including costs on…

Answered by

Hon Penny Simmonds

Member for Invercargill · National Party · Minister for Tertiary Education

Answer

The total indicative budget for artificial intelligence (AI) related expenditure within Tertiary Education Commission for the 2026/27 financial year is approximately $374,000. This includes costs for software subscriptions (such as…

Answered

Question 25858 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How much, if any, is the total budget in the Minister's departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any, for the 2026/27 financial year on artificial intelligence- including costs on…

Answered by

Cameron Brewer

Member for Upper Harbour · National Party · Minister of Commerce and Consumer Affairs

Answer

I am advised that it is not always possible to isolate the specific costs attributable to artificial intelligence, as these capabilities are often embedded within broader digital systems, platforms, software subscriptions, training…

Answered

Question 25860 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How much, if any, is the total budget in the Minister's departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any, for the 2026/27 financial year on artificial intelligence- including costs on…

Answered by

Mike Butterick

Member for Wairarapa · National Party · Minister for Land Information

Answer

Land Information New Zealand (LINZ) is still finalising its internal budget for 2026/27. However, the total forecast cost for 2026/27 in relation to AI including software and people costs is $900,000.

Answered

19921, 20311 (2026)

Questions published
See individual question dates
Reply lodged
Bookmark

Questions

  • Asked by

    Francisco Hernandez

    List MP · Green Party

    19921 (matches this search)

    Question published

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

  • Asked by

    Kieran McAnulty

    List MP · Labour Party

    20311

    Question published

    Does the Kāinga Ora Customer Support Centre use AI as part of its service delivery and if so, how?

Answered by

Hon Chris Bishop

Member for Hutt South · National Party · Minister of Housing

Answer

Kāinga Ora advises me that, presently, there is one example of Artificial Intelligence being used in a customer service function: an agent that its call centre operators can use to search policies and procedures, and summarise call…

Answered

20176, 20316 (2026)

Questions published
See individual question dates
Reply lodged
Bookmark

Questions

  • Asked by

    Lan Pham

    List MP · Green Party

    20176

    Question published

    What papers, if any, did the Minister take to Cabinet during the week beginning 18/05/2026, by title and date?

  • Asked by

    Francisco Hernandez

    List MP · Green Party

    20316 (matches this search)

    Question published

    What papers, if any, did the Minister take to Cabinet during the week beginning 18 May 2026, by title and date?

Answered by

Hon Simon Watts

Member for North Shore · National Party · Minister of Climate Change

Answer

None.

Answered

Question 20306 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What papers, if any, did the Minister take to Cabinet during the week beginning 18 May 2026, by title and date?

Answered by

Hon David Seymour

Member for Epsom · ACT Party · Minister for Regulation

Answer

With the exception of Cabinet Appointments and Honours (APH) papers and minutes, all Cabinet and Cabinet committee papers and minutes must be proactively released and published online within 30 business days of final decisions being taken…

Answered

Question 20307 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What events or meetings, if any, did the Minister decline to attend during the week beginning 18 May 2026 , including location, event description, and attendees?

Answered by

Hon David Seymour

Member for Epsom · ACT Party · Minister for Regulation

Answer

My office receives many invitations to events and meetings. As per Speaker’s Ruling 199/6, I do not consider it to be in the public interest to undertake an exercise to identify and collate the material requested, as it will require a…

Answered

Question 20310 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What advice, reports, briefings, aide memoires, or any other documents has the Minister or any member of their Office received, if any, during the week beginning 18 May 2026, by title and date?

Answered by

Hon David Seymour

Member for Epsom · ACT Party · Minister for Regulation

Answer

The titles of papers I received in my capacity as Minister for Regulation are considered for proactive release each month and are published on the Ministry for Regulation’s website. Some titles may be withheld where the material remains…

Answered

Question 20312 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What papers, if any, did the Minister take to Cabinet during the week beginning 18 May 2026, by title and date?

Answered by

Hon Mark Mitchell

Member for Whangaparāoa · National Party · Minister for Emergency Management and Recovery

Answer

None.

Answered

Question 20313 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What events or meetings, if any, did the Minister decline to attend during the week beginning 18 May 2026 , including location, event description, and attendees?

Answered by

Hon Mark Mitchell

Member for Whangaparāoa · National Party · Minister for Emergency Management and Recovery

Answer

The Member can find my diary proactively released on the Beehive website. I do not consider it in the public interest to prepare a list of meetings I did not attend, or declined to attend, for the Member.

Answered

Question 20314 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What advice, reports, briefings, aide memoires, or any other documents has the Minister or any member of their Office received, if any, during the week beginning 18 May 2026, by title and date?

Answered by

Hon Mark Mitchell

Member for Whangaparāoa · National Party · Minister for Emergency Management and Recovery

Answer

I received the following advice during the week beginning 18 May 2026: • Meeting with Lawrence Yule (19 May 2026) I received two other documents during the week beginning 18 May 2026, however it is not in the public interest to release the…

Answered

Question 20317 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What events or meetings, if any, did the Minister decline to attend during the week beginning 18 May 2026 , including location, event description, and attendees?

Answered by

Hon Simon Watts

Member for North Shore · National Party · Minister of Climate Change

Answer

The Member can find my diary proactively released on the Beehive website. I do not consider it in the public interest to prepare a list of meetings I did not attend, or declined to attend, for the Member.

Answered

Question 20318 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What advice, reports, briefings, aide memoires, or any other documents has the Minister or any member of their Office received, if any, during the week beginning 18 May 2026, by title and date?

Answered by

Hon Simon Watts

Member for North Shore · National Party · Minister of Climate Change

Answer

The titles of papers I received from the Ministry for the Environment and the Ministry of Foreign Affairs and Trade in my capacity as the Minister of Climate Change are considered for proactive release each month and are published on the…

Answered

Question 20322 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What papers, if any, did the Minister take to Cabinet during the week beginning 18 May 2026, by title and date?

Answered by

Hon Casey Costello

List MP · NZ First Party · Minister of Customs

Answer

As Minister of Customs, none

Answered

Question 20323 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What events or meetings, if any, did the Minister decline to attend during the week beginning 18 May 2026 , including location, event description, and attendees?

Answered by

Hon Casey Costello

List MP · NZ First Party · Minister of Customs

Answer

I receive a significant number of event and meeting requests and am not able to accommodate all of them because of other commitments, including time in the House, at Cabinet committee and Cabinet meetings, meetings with officials, other…

Answered

Question 20324 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What advice, reports, briefings, aide memoires, or any other documents has the Minister or any member of their Office received, if any, during the week beginning 18 May 2026, by title and date?

Answered by

Hon Casey Costello

List MP · NZ First Party · Minister of Customs

Answer

The titles of advice I receive as Minister of Customs are considered for proactive release on a monthly basis and can be found at: https://www.customs.govt.nz/about-us/information-releases/reports-to-the-minister-of-customs/. Some titles…

Answered

Question 20326 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What events or meetings, if any, did the Minister decline to attend during the week beginning 18 May 2026 , including location, event description, and attendees?

Answered by

Hon Paul Goldsmith

List MP · National Party · Minister for the Public Service and Digitising Government

Answer

I refer the Member to reply number 12733 (2026).

Answered

Question 20327 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What papers, if any, did the Minister take to Cabinet during the week beginning 18 May 2026, by title and date?

Answered by

Hon Paul Goldsmith

List MP · National Party · Minister for the Public Service and Digitising Government

Answer

I refer the Member to reply number 12734 (2026).

Answered

Question 20328 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What advice, reports, briefings, aide memoires, or any other documents has the Minister or any member of their Office received, if any, during the week beginning 18 May 2026, by title and date?

Answered by

Hon Paul Goldsmith

List MP · National Party · Minister for the Public Service and Digitising Government

Answer

I refer the Member to reply number 12511 (2026).

Answered

Question 20331 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What papers, if any, did the Minister take to Cabinet during the week beginning 18 May 2026, by title and date?

Answered by

Hon Scott Simpson

Member for Coromandel · National Party · Minister of Statistics

Answer

I regularly take papers to Cabinet across a range of topics. In the interest of transparency, I proactively release papers considered by Cabinet on the Stats NZ website: https://www.stats.govt.nz/corporate/cabinet-papers/.

Answered

Question 20332 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What events or meetings, if any, did the Minister decline to attend during the week beginning 18 May 2026 , including location, event description, and attendees?

Answered by

Hon Scott Simpson

Member for Coromandel · National Party · Minister of Statistics

Answer

I do not keep a record of events or meetings I decline to attend.

Answered

Question 20333 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What advice, reports, briefings, aide memoires, or any other documents has the Minister or any member of their Office received, if any, during the week beginning 18 May 2026, by title and date?

Answered by

Hon Scott Simpson

Member for Coromandel · National Party · Minister of Statistics

Answer

I regularly request and receive advice on a range of topics. In the interest of transparency, a list of titles of papers that I have received from Stats NZ are published on its website:…

Answered

Question 20337 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What papers, if any, did the Minister take to Cabinet during the week beginning 18 May 2026, by title and date?

Answered by

Hon Penny Simmonds

Member for Invercargill · National Party · Minister for Tertiary Education

Answer

The following paper was taken to Cabinet on the 18th May 2026: Tertiary Research Excellence Fund

Answered

Question 20338 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What events or meetings, if any, did the Minister decline to attend during the week beginning 18 May 2026 , including location, event description, and attendees?

Answered by

Hon Penny Simmonds

Member for Invercargill · National Party · Minister for Tertiary Education

Answer

My office receives a significant volume of invitations and meeting requests across all of my ministerial portfolios and responsibilities. To identify and collate every event or meeting declined during the specified period, including…

Answered

Question 20339 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What advice, reports, briefings, aide memoires, or any other documents has the Minister or any member of their Office received, if any, during the week beginning 18 May 2026, by title and date?

Answered by

Hon Penny Simmonds

Member for Invercargill · National Party · Minister for Tertiary Education

Answer

I refer the Member to the list below of the advice, reports, briefings, aide memoires, or any other documents, my office or I received during the week beginning 18 May 2026. Ministry of Education 19 May 2026 - High level quality assurance…

Answered

Question 20342 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What papers, if any, did the Minister take to Cabinet during the week beginning 18 May 2026, by title and date?

Answered by

Cameron Brewer

Member for Upper Harbour · National Party · Minister for Small Business and Manufacturing

Answer

I regularly take papers to Cabinet and Cabinet Committees across a range of topics. In the interest of transparency, I proactively release papers considered by Cabinet on the Ministry of Business, Innovation and Employment (MBIE) website,…

Answered

Question 20343 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What events or meetings, if any, did the Minister decline to attend during the week beginning 18 May 2026 , including location, event description, and attendees?

Answered by

Cameron Brewer

Member for Upper Harbour · National Party · Minister for Small Business and Manufacturing

Answer

I do not believe it is in the public interest to release declined event invitations. My diary is proactively released.

Answered

Question 20345 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    What advice, reports, briefings, aide memoires, or any other documents has the Minister or any member of their Office received, if any, during the week beginning 18 May 2026, by title and date?

Answered by

Cameron Brewer

Member for Upper Harbour · National Party · Minister for Small Business and Manufacturing

Answer

I regularly request and receive advice on a range of topics. In the interest of transparency, a list of briefings and reports received by my office from the Ministry of Business, Innovation and Employment (MBIE) is regularly published on…

Answered

20070, 20073 (2026)

Questions published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Questions

  • 20070 (matches this search)

    How much infrastructure investment, if any, will be required to implement the new census system, proposed under the Data & Statistics (Census) Amendment Bill?

  • 20073 (matches this search)

    What cost estimates, if any, exist for the infrastructure that will be required to implement the new census system, proposed under the Data & Statistics (Census) Amendment Bill?

Answered by

Hon Scott Simpson

Member for Coromandel · National Party · Minister of Statistics

Answer

I am advised by Stats NZ officials that the costs of implementing the new census model are still being finalised and will be met from baseline funding.

Answered

Question 19861 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon David Seymour

Member for Epsom · ACT Party · Minister for Regulation

Answer

As a policy agency, the Ministry for Regulation does not use AI for customer service functions.

Answered

Question 19863 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Mark Mitchell

Member for Whangaparāoa · National Party · Minister for Emergency Management and Recovery

Answer

I am advised that the National Emergency Management Agency has not deployed artificial intelligence in any customer service function.

Answered

Question 19866 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Matt Doocey

Member for Waimakariri · National Party · Minister for Mental Health

Answer

The Mental Health and Wellbeing Commission does not operate a customer service function and therefore has not deployed artificial intelligence in this area.

Answered

Question 19870 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Todd McClay

Member for Rotorua · National Party · Minister of Agriculture

Answer

I am advised MPI has not deployed artificial intelligence to directly provide customer service.

Answered

Question 19874 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Paul Goldsmith

List MP · National Party · Minister for Arts, Culture and Heritage

Answer

I am advised that no artificial intelligence has been deployed in a customer service function in any of the departments, agencies, crown entities and any other bodies I am responsible for as Minister for Arts, Culture and Heritage.

Answered

Question 19877 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Karen Chhour

List MP · ACT Party · Minister for Children

Answer

I am advised that Oranga Tamariki does not currently have any artificial intelligence (AI) deployed in a customer service function. However, I am further advised that Oranga Tamariki is piloting an AI-enabled support tool to assist…

Answered

Question 19879 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Simon Watts

Member for North Shore · National Party · Minister of Climate Change

Answer

I refer the Member to the response given by the Minister for the Environment to written Parliamentary question 19970 (2026), and the response given by the Minister of Foreign Affairs and Trade to written Parliamentary question 19911 (2026).

Answered

Question 19883 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Tama Potaka

Member for Hamilton West · National Party · Minister of Conservation

Answer

I am advised that no artificial intelligence has been deployed in a customer service function at the Department of Conservation.

Answered

Question 19887 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Mark Mitchell

Member for Whangaparāoa · National Party · Minister of Corrections

Answer

I am advised that Microsoft 365 Copilot Chat capability has been enabled for staff within Corrections, in accordance with Corrections’ AI Policy and AI Guidance. The guidance sets out expectations for safe, responsible, and lawful use of…

Answered

Question 19888 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Casey Costello

List MP · NZ First Party · Minister of Customs

Answer

I am advised that Customs is currently undertaking a trial of Copilot capabilities within its Zendesk customer service platform, which is now in week three. The trial is assessing how generative AI will support staff to draft responses to…

Answered

Question 19892 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Erica Stanford

Member for East Coast Bays · National Party · Minister of Education

Answer

Artificial Intelligence is not used directly in customer-facing channels or to independently interact with customers by the Ministry of Education. The New Zealand Qualifications Authority (NZQA) customer service function uses an AI powered…

Answered

Question 19897 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon David Seymour

Member for Epsom · ACT Party · Associate Minister of Education

Answer

Artificial intelligence (AI), including generative AI tools such as Microsoft Copilot, is being progressively adopted across the Charter School Agency. The primary use is to support staff improve productivity by: • Reducing administrative…

Answered

Question 19900 (2026)

Question published
Reply lodged
Bookmark

Asked by

Francisco Hernandez

List MP · Green Party

Question

  • (matches this search)

    How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Simeon Brown

Member for Pakuranga · National Party · Minister for Energy

Answer

EA: I have been informed that the Electricity Authority (EA) does not operate direct customer service functions in the traditional sense. Its primary stakeholders are electricity industry participants; customer service interactions are…