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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19863 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Mark Mitchell

Member for Whangaparāoa · National Party · Minister for Emergency Management and Recovery

Answer

I am advised that the National Emergency Management Agency has not deployed artificial intelligence in any customer service function.