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How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered Question 19877 (2026)
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Asked by

Francisco Hernandez

List MP · Green Party

Question

  • How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Answered by

Hon Karen Chhour

List MP · ACT Party · Minister for Children

Answer

I am advised that Oranga Tamariki does not currently have any artificial intelligence (AI) deployed in a customer service function. However, I am further advised that Oranga Tamariki is piloting an AI-enabled support tool to assist front-line staff to more quickly access policy and practice information held in the Oranga Tamariki reference system. This AI tool does not create new practice advice or make professional judgements.