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Should kiwi consumers be explicitly notified when interacting with an AI sales agent on the phone rather than a human; if not, why not?

Answered Question 16797 (2026)
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Asked by

Arena Williams

Member for Manurewa · Labour Party

Question

  • Should kiwi consumers be explicitly notified when interacting with an AI sales agent on the phone rather than a human; if not, why not?

Answered by

Cameron Brewer

Member for Upper Harbour · National Party · Minister of Commerce and Consumer Affairs

Answer

Officials will continue policy monitoring and analysis on consumer protection relating to consumers’ interactions with AI-driven sale practices.