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Further to Reply 8865 (2026), how many complaints or formal representations has NZ Post received from retail partners specifically regarding the current restructuring of its shared service network — that is, closures announced or implemented from 1 January 2025 onwards — broken down by (a) region and (b) the nature of the complaint or representation?

Answered Question 11396 (2026)
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Asked by

Tangi Utikere

Member for Palmerston North · Labour Party

Question

  • Further to Reply 8865 (2026), how many complaints or formal representations has NZ Post received from retail partners specifically regarding the current restructuring of its shared service network — that is, closures announced or implemented from 1 January 2025 onwards — broken down by (a) region and (b) the nature of the complaint or representation?

Answered by

Hon Simeon Brown

Member for Pakuranga · National Party · Minister for State Owned Enterprises

Answer

I am advised that NZ Post has received complaints or formal representations from 26 of the 142 retail partners impacted by the changes to NZ Post’s urban retail network announced in January 2026. These complaints appealed the decision to remove NZ Post services from their store. The number of complaints broken down by region is outlined in the attached table.

Answer attachment

Download WQ_11396_2026.pdf

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