Last updated: 13 November 2026
1. About these Terms
These Terms govern your use of the Order Paper website and services, including browsing publicly available content, using a registered account and accessing paid features.
Order Paper is operated by OrderPaperNZ Limited, a company registered in New Zealand.
In these Terms, the Service means the Order Paper website and the content, features and functionality made available through it, including free and paid services, as updated from time to time. We, us and our refer to OrderPaperNZ Limited.
By accessing or using the Service, you agree to these Terms. You must also expressly accept them when creating an account. Additional provisions apply if you purchase a paid subscription.
Subscriptions may be purchased by individuals or organisations. If you enter into these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.
These Terms apply whenever you access or use the Service, including without an account. If you create an account, these Terms continue to apply until your account is closed. Cancelling a paid subscription does not, by itself, close your account or end these Terms.
2. The Service
Order Paper provides tools for accessing, searching and monitoring New Zealand parliamentary and government information. Some features require a registered account or paid subscription.
We obtain information from third-party parliamentary and government sources. The information available through the Service depends on the material those sources publish and make available to us.
We may add, change or remove sources and features from time to time.
We must use reasonable efforts to provide the Service:
- in accordance with these Terms and New Zealand law;
- exercising reasonable care, skill and diligence; and
- using suitably skilled, experienced and qualified personnel.
Our provision of the Service to you is non-exclusive. Nothing in these Terms prevents us from providing the Service to any other person.
We will use reasonable efforts to make the Service available on a 24/7 basis. The Service may occasionally be unavailable for maintenance, development or circumstances beyond our reasonable control.
3. Third-party sources and services
We rely on information and services provided by third parties, including parliamentary and government sources. We do not guarantee their continued availability.
If a third-party source or service becomes unavailable, or is no longer available on reasonable terms, we may suspend or remove the affected source or feature.
To the maximum extent permitted by law, you are not entitled to a refund, discount or other compensation as a result of such a change. However, if the change materially reduces the paid features of your subscription, you may cancel the subscription and receive a proportionate refund of unused prepaid fees.
4. Use of the Service
You may use the Service for personal, professional or commercial purposes, including research, reporting, advocacy and work for clients.
Each account is for use by one individual only, even where an organisation pays for the subscription. You must not share your account credentials or allow anyone else to use your account.
You must not:
- Use the Service for unlawful purposes.
- Impersonate another person or misrepresent your authority to act on behalf of others or us.
- Attempt to access another person's account or non-public information without authorisation.
- Circumvent access controls, subscription limits or other restrictions on the Service.
- Interfere with the operation or security of the Service.
- Resell access to the Service or systematically extract its contents using automated means without our permission.
5. Information saved to your account
You may save searches, bookmarks and preferences in your account.
Any intellectual property rights you have in information you save to your account remain yours.
We will treat non-public information saved to your account as confidential and will not make it publicly available. We may access, use or disclose it as reasonably necessary to provide, operate and improve the Service, in accordance with our Privacy Statement, or where required by law.
We collect, use and disclose personal information in accordance with our Privacy Statement.
6. Analytical data
We may use information about your use of the Service to generate anonymised and aggregated statistics and insights.
We may use this information for research, analysis and developing or improving our services, including after your account is closed.
We own the resulting analytical data.
7. Subscriptions and payments
Order Paper offers free and paid plans. The features, limits and prices of each plan are described on our website or agreed with you when you subscribe.
If you purchase a paid subscription, you agree to pay the applicable fees and taxes. Subscriptions renew automatically for successive billing periods unless cancelled. We may charge your payment method or issue an invoice, as applicable.
You must pay subscription fees by the due date and using the payment method specified when you subscribe or on your invoice. To the maximum extent permitted by law, payments must be made in full, without set-off or deduction.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable, except where required by law or expressly provided for in these Terms.
We may increase subscription prices by giving at least 30 days' notice. Any increase will take effect at your first subscription renewal after that notice period. You may cancel your subscription before the increase takes effect.
If payment is overdue, we may suspend paid features or move your account to a free plan.
Cancelling a paid subscription or closing your account does not affect your obligation to pay any fees that became due before the cancellation or closure takes effect.
An organisation may purchase a subscription for an individual account holder. The organisation is responsible for the fees it agrees to pay but does not thereby gain access to or control over the individual's account or information saved in it.
The account holder or an authorised representative of the paying organisation may cancel the subscription. Cancellation does not close the individual account.
8. Intellectual property
The intellectual property rights in Order Paper's software, website design, branding and original content belong to us or the relevant rights holders. Some components, including software and icons, are used under third-party licences.
Parliamentary and government material made available through the Service remains subject to the rights and licences of its original sources.
You must not copy, modify, distribute or commercially exploit our proprietary software, or use our branding without permission, except as permitted by law or an applicable licence.
9. Feedback
We may use ideas, comments or suggestions you provide about the Service to develop or improve it, without obligation or payment to you.
Any improvements we develop using that feedback belong to us or our licensors.
10. Warranties
We aim to provide a reliable service, but we do not guarantee that the Service will meet your particular requirements, be uninterrupted or error-free, or that information obtained from third-party sources will be accurate, complete or up to date.
We do not guarantee that searches or notifications will identify every relevant development or that notifications will always be delivered on time.
To the maximum extent permitted by law, we exclude all warranties and guarantees not expressly stated in these Terms.
Where you acquire the Service in trade, you and we agree that the Consumer Guarantees Act 1993 does not apply to that supply, to the extent that this exclusion is permitted and fair and reasonable under section 43 of that Act.
Where a failure to meet an obligation under these Terms can reasonably be remedied by re-supplying the affected Service, we may, to the maximum extent permitted by law, choose to:
- supply the affected Service again; or
- pay the reasonable cost of having the affected Service supplied again.
Any liability to pay such costs is subject to the limits in the Liability section, to the maximum extent permitted by law.
11. Liability
To the maximum extent permitted by law, we are not liable for any loss of profits, revenue, savings, business opportunities, use, data or goodwill, or for any consequential, indirect, incidental or special loss or damage arising from your use of the Service.
To the maximum extent permitted by law, we exclude all liability arising from use of the Service without a paid subscription.
Where a claim arises from use of an account with an active paid subscription at the time of the event giving rise to liability, our maximum aggregate liability under or in connection with these Terms or the Service, whether in contract, negligence, breach of statutory duty or otherwise, must not in any 12-month period exceed one month's subscription fees for the relevant subscription.
For annually billed subscriptions, one month's fees means one-twelfth of the annual subscription fee. This limit applies to all features used through a paid account, including features also available under the Free plan.
The exclusions and limitations of our liability in these Terms do not apply to liability for personal injury or death, or for fraud or wilful misconduct.
Neither party is responsible or liable for a failure to meet its obligations under these Terms, to the extent that the failure is caused by the other party's breach of these Terms, negligence or misconduct.
Each party must take reasonable steps to mitigate any loss or damage, cost or expense it may suffer or incur arising out of anything done or not done by the other party under or in connection with these Terms or the Service.
12. Suspension and account closure
You may ask us to close your account at any time. You can cancel a paid subscription without closing your account.
We may restrict or suspend your account if you breach these Terms, misuse the Service, fail to pay applicable fees, or where reasonably necessary for security, operational or legal reasons.
We may close your account where reasonably necessary for security, operational or legal reasons. If we close your account because of a breach of these Terms, section 13 applies.
We may also limit or suspend particular features, including monitoring and notifications, where necessary to protect the operation or availability of the Service.
We will provide notice where reasonably practicable.
When an account is closed, access to it ends. Saved Searches, bookmarks and other account information may be deleted, subject to our Privacy Statement and applicable law.
13. Termination for breach or insolvency
Either party may, by notice to the other party, immediately terminate these Terms and your right to access and use the Service if the other party:
- breaches any material provision of these Terms and the breach is not:
- remedied within 10 days of the receipt of a notice from the first party requiring it to remedy the breach; or
- capable of being remedied; or
- becomes insolvent, liquidated or bankrupt, has an administrator, receiver, liquidator, statutory manager, mortgagee's or chargee's agent appointed, becomes subject to any form of insolvency action or external administration, or ceases to continue business for any reason.
To the maximum extent permitted by law, no compensation is payable by us solely as a result of termination of these Terms.
14. Changes to these Terms
We may update these Terms from time to time by publishing a revised version on our website. We will give reasonable advance notice of material changes by email or a notice on the website, specifying when they take effect.
If a change materially disadvantages you under an existing paid subscription, it will not apply to that subscription until its next renewal. You may cancel before renewal if you do not agree to the changes.
By continuing to use the Service after updated Terms take effect, you accept the revised Terms.
15. Third-party websites
The Service may contain links to third-party websites. These links do not imply that we endorse or accept responsibility for those websites, their content or their operators.
To the maximum extent permitted by law, we exclude liability for third-party websites linked from the Service.
16. General
Events outside our control
We are not liable for delays or failures to meet our obligations under these Terms to the extent caused by circumstances beyond our reasonable control that we could not reasonably have prevented or mitigated.
Notices
We may give you notices relating to the Service or these Terms by email to the address associated with your account or by posting a notice on our website.
You may give us notices by emailing kiaora@orderpaper.co.nz.
Governing law
These Terms are governed by New Zealand law. The courts of New Zealand have non-exclusive jurisdiction over disputes arising from these Terms.
Assignment and transfer
We may transfer our rights and obligations under these Terms in connection with a sale or restructuring of our business.
Individual user accounts cannot be transferred. You may not otherwise transfer your rights or obligations under these Terms without our prior written consent, which we will not unreasonably withhold.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Entire agreement
These Terms, together with the applicable plan details, pricing and any additional terms expressly agreed with you, constitute the entire agreement between you and us regarding the Service and replace any previous agreements relating to it.
Waiver
For us to waive a right under these Terms, that waiver must be in writing and signed by us.
Relationship between us
We provide the Service as an independent service provider. These Terms do not create a partnership, joint venture, agency or trust relationship between you and us.
Third-party rights
These Terms are for the benefit of you and us only. No other person has any right to enforce them.
Continuing obligations
Ending these Terms does not affect rights or obligations that have already arisen.
Provisions that by their nature are intended to continue after these Terms end, including those relating to intellectual property, confidentiality, liability and governing law, remain in effect.