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What review of the 111 system has been undertaken since the Government Inquiry into the Response to the North Island Severe Weather Events, and what changes, if any, have been made to improve information sharing between emergency services?

Answered Question 8 (2026)
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Asked by

Camilla Belich

List MP · Labour Party

Question

  • What review of the 111 system has been undertaken since the Government Inquiry into the Response to the North Island Severe Weather Events, and what changes, if any, have been made to improve information sharing between emergency services?

Answered by

Hon Mark Mitchell

Member for Whangaparāoa · National Party · Minister for Emergency Management and Recovery

Answer

Multiple agencies and service providers are involved in the Emergency Contact System (ECS), including Emergency Service Organisations (Police, Fire and Emergency NZ and the Ambulance Services), as well as the Ministry of Business, Innovation and Employment (MBIE), New Zealand telecommunications companies, and electricity providers. In November 2025, the Minister of Police and Emergency Management and Recovery, along with the Minister for Media and Communications, agreed to the establishment of a cross-agency working group including representation from each of the ESOs, MBIE and NEMA to develop advice and options to improve the Emergency Contact System, and report back with advice.