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How many formal complaints, if any, has Kāinga Ora received from tenants disputing charges for appliance or chattel replacements in the last three financial years; and how were those complaints resolved? and 4 other questions

Answered 5 questions (2026)
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Asked by

Kieran McAnulty

List MP · Labour Party

Questions

  • 7436

    How many formal complaints, if any, has Kāinga Ora received from tenants disputing charges for appliance or chattel replacements in the last three financial years; and how were those complaints resolved?

  • 7437

    How many repayment demands, if any, issued to Kāinga Ora tenants for appliance or chattel replacements were withdrawn or written off in the last three financial years; and what was the total dollar value of those withdrawals?

  • 7438

    How many cases, if any, involving Kāinga Ora charging tenants for appliance or chattel replacements have proceeded to the Tenancy Tribunal in the last three financial years; and what were the outcomes?

  • 7440

    What is the total dollar value Kāinga Ora has recovered from tenants for appliance or chattel replacements in each of the financial years 2022/23, 2023/24, 2024/25, 2025/26?

  • 7447

    How many repayment requests for appliance replacements, if any, has Kāinga Ora withdrawn following tenant complaints or the threat of Tenancy Tribunal proceedings in the last 24 months?

Answered by

Hon Tama Potaka

Member for Hamilton West · National Party · Associate Minister of Housing

Answer

Kāinga Ora – Homes and Communities advises me that it does not centrally record this information. Where the tenant disputes liability for damage to a chattel or appliance, Kāinga Ora encourages the tenant to work with them to resolve the issue which may include mediation or the tenancy tribunal. It is not possible to provide this information without diverting a significant amount of staff resources from their core duties. In accordance with Speaker’s Ruling 210/6, I consider that the time and expense of answering the Member’s question is not in the public interest. This is also my response to written questions 7437, 7438, 7440, 7447 (2026).