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What training do Kāinga Ora staff receive on the distinction between tenant-caused damage and fair wear and tear under the Residential Tenancies Act 1986; and when was that training last updated?

Answered Question 7434 (2026)
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Asked by

Kieran McAnulty

List MP · Labour Party

Question

  • What training do Kāinga Ora staff receive on the distinction between tenant-caused damage and fair wear and tear under the Residential Tenancies Act 1986; and when was that training last updated?

Answered by

Hon Tama Potaka

Member for Hamilton West · National Party · Associate Minister of Housing

Answer

Kāinga Ora – Homes and Communities advises me that training is provided to all customer-facing staff on the management of damage. This training covers how to undertake an assessment to determine whether a tenant is liable for the cost of the repair in accordance with the Residential Tenancies Act 1986. This training was last updated and delivered to customer-facing staff in August and September 2025, via online sessions.