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If Health New Zealand has started audits, into telehealth services, what will the audits investigate? and 2 other questions

Answered 7310, 7311, 7312 (2026)
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Asked by

Ingrid Leary

Member for Taieri · Labour Party

Questions

  • 7310

    If Health New Zealand has started audits, into telehealth services, what will the audits investigate?

  • 7311

    Which telehealth services, if any, has Health New Zealand started auditing; if any, when did these audits commence, and when will the findings be available?

  • 7312

    Has the Minister requested a Health New Zealand review into systemic failures within crisis helpline services; if so, when will this information be released?

Answered by

Hon Matt Doocey

Member for Waimakariri · National Party · Minister for Mental Health

Answer

As the Minister for Mental Health, I have commissioned an independent review of mental health and addiction telehealth services. The review will examine how services identify and respond to risk, including procedures in place for escalating calls and the effectiveness of those arrangements. The review will be undertaken an independent advisory panel with expertise in clinical practice, digital service delivery, and lived experience of mental health and addiction. The Ministry of Health will have oversight of the review and the panel’s finding are expected in mid 2026.