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What, if anything, was learned from the Disabled Customer Working Group pilot about the impact of policies and processes on disabled tenants living in Kāinga Ora homes and what policies and processes, if any, were found to have the most impact on disabled tenants?

Answered Question 527 (2026)
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Asked by

Kieran McAnulty

List MP · Labour Party

Question

  • What, if anything, was learned from the Disabled Customer Working Group pilot about the impact of policies and processes on disabled tenants living in Kāinga Ora homes and what policies and processes, if any, were found to have the most impact on disabled tenants?

Answered by

Hon Chris Bishop

Member for Hutt South · National Party · Minister of Housing

Answer

Kāinga Ora – Homes and Communities advises me that the Disabled Customer Working Group pilot generated useful organisational insights about how disabled customers experience our services. Kāinga Ora is now working through those insights to determine how they can best inform future policy and service improvements. This analysis is still underway, and no specific policy changes have yet been confirmed.