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When in the process of applying for emergency housing with the Ministry for Social Development do individuals get a case file created for their request? and 1 other question

Answered 40952, 40954 (2026)
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Asked by

Chlöe Swarbrick

Member for Auckland Central · Green Party

Questions

  • 40952

    When in the process of applying for emergency housing with the Ministry for Social Development do individuals get a case file created for their request?

  • 40954

    What criteria, if any, does the Ministry of Social Development use to distinguish which requests for emergency housing are kept in their records?

Answered by

Hon Tama Potaka

Member for Hamilton West · National Party · Associate Minister of Housing

Answer

I am advised by the Ministry of Social Development that requests for financial assistance are recorded in client files. A file is only created for people who don't have one, otherwise the request is recorded in their existing file. When a formal application for Emergency Housing is lodged on a client’s file, any interactions with clients around housing matters are recorded in notes. Ministry staff first look to find alternative, more sustainable housing solutions for clients. If there is no alternative solution their application for Emergency Housing is processed and the decision is recorded in the client's file. This is my response to written parliamentary questions 40954 and 40952 (2026).