What monitoring, audit, reporting, incident-notification, and escalation requirements apply to contracted providers of Electronic Monitoring services in relation to allegations of misconduct, inappropriate behaviour, violence, sexual harm, or other safety incidents involving Field Officers, if any?

Answer

Corrections takes any allegations of misconduct, inappropriate behaviour, violence, sexual harm, or other safety incidents very seriously, including when it involves third party providers. I am advised that the contracted providers for electronic monitoring field services are required to investigate all incidents and complaints raised by Corrections or identified by providers, whether these are raised by Corrections and referred to the provider, or identified directly by the provider. I am also advised that the providers have contractual obligations to notify, escalate, report on, and audit incidents and complaints to Corrections. Such concerns would be managed by the provider through its employment and incident management processes, in accordance with applicable New Zealand law and contractual requirements. Where appropriate, this may include referral to, or engagement with, New Zealand Police or other relevant authorities, alongside the providers’ incident reporting, investigation, health and safety, audit, and escalation requirements.