How much, if any, was spent in the 2024/25 financial year in the Minister's departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any, on artificial intelligence, including costs on training staff, deploying systems, maintaining subscriptions and any other associated costs?

Answer

Officials advise AI is embedded in most solutions in use at Inland Revenue; therefore, the amount spent specifically on AI cannot be calculated. Vendor pricing models often encompass the full suite of product features, without distinguishing between AI-enabled and non-AI functionality. Inland Revenue worked with an external vendor to co-design AI fluency training material for Inland Revenue staff during the 2024/25 financial year. The total spend was $75,750, excluding GST. The cost of time spent training staff is not held. AI tool-specific training was provided to contact centre staff for the Genesys conversation summarisation tool, for 30 minutes. The cost of time spent training staff is not held.