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What complaints, concerns, feedback, or advice, if any, has Health New Zealand received since 1 July 2022 about its complaints or feedback processes being inaccessible or difficult to use for people with intellectual or learning disabilities, and what action was taken in response? and 2 other questions

Answered 37356, 37357, 37358 (2026)
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Asked by

Ingrid Leary

Member for Taieri · Labour Party

Questions

  • 37356

    What complaints, concerns, feedback, or advice, if any, has Health New Zealand received since 1 July 2022 about its complaints or feedback processes being inaccessible or difficult to use for people with intellectual or learning disabilities, and what action was taken in response?

  • 37357

    What barriers, if any, has Health New Zealand identified that prevent people with intellectual or learning disabilities from accessing or using its existing complaints and feedback processes?

  • 37358

    What evaluation, review, user testing, or assessment, if any, has Health New Zealand undertaken of the accessibility of its complaints processes for people with intellectual or learning disabilities, and what were the findings of each evaluation, review, test, or assessment?

Answered by

Hon Simeon Brown

Member for Pakuranga · National Party · Minister of Health

Answer

I am advised that Health NZ has work underway to improve the experiences of disabled people in the health system. This includes actions arising from the New Zealand Health Plan and the New Zealand Disability Strategy 2026–2030. I am further advised that Health New Zealand remains committed to working with the disability community and sector partners to strengthen its systems, so it continues to provide safe, respectful, and accessible care for all.