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Asked by
Willow-Jean Prime
List MP · Labour Party
Questions
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37329
On what date was the issue of winter energy payments being excluded in the Social Security (Mandatory Reviews) Amendment Act first raised within the Ministry of Social Development?
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37330
On what date, if any, was the Minister made aware that some winter energy payments had been mistakenly cancelled?
Answered by
Hon Louise Upston
Member for Taupō · National Party · Minister for Social Development and Employment
Answer
The Ministry of Social Development (the Ministry) has advised that individual cases were raised through client enquiries, complaints and staff feedback and were initially dealt with on a case-by-case basis. Once senior leadership at the Ministry confirmed the issue and that it had broader impacts, I was briefed on Thursday 13 August and immediate corrective actions taken.