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What steps is the Government taking to ensure people who cannot or do not wish to use the Govt.nz app retain equal access to government services, and what funding, if any, is allocated to maintaining those non-digital channels?

Answered Question 33212 (2026)
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Asked by

Reuben Davidson

Member for Christchurch East · Labour Party

Question

  • What steps is the Government taking to ensure people who cannot or do not wish to use the Govt.nz app retain equal access to government services, and what funding, if any, is allocated to maintaining those non-digital channels?

Answered by

Hon Paul Goldsmith

List MP · National Party · Minister for the Public Service and Digitising Government

Answer

I recognise that not everyone can, or wishes to, use digital channels. Use of an all-of-government app will remain optional. Government agencies will continue to be responsible for ensuring their services are accessible through a range of channels to meet the needs of New Zealanders.