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For each month from 1 January 2025 to 30 June 2026, what were the wait times for calls to Ministry of Social Development contact centres at each five-percentile interval from the 60th percentile to the 95th percentile inclusive? and 1 other question

Answered 33106, 33108 (2026)
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Asked by

Ricardo Menéndez March

List MP · Green Party

Questions

  • 33106

    For each month from 1 January 2025 to 30 June 2026, what were the wait times for calls to Ministry of Social Development contact centres at each five-percentile interval from the 60th percentile to the 95th percentile inclusive?

  • 33108

    How many, if any, calls to Ministry of Social Development contact centres were abandoned before being answered, broken down by month, from 1 January 2025 to 30 June 2026?

Answered by

Hon Louise Upston

Member for Taupō · National Party · Minister for Social Development and Employment

Answer

I am advised that the Ministry of Social Development (MSD) does not record wait-time data in a format that allows reporting at each five-percentile interval from the 60th percentile to the 95th percentile. As an alternative, MSD has provided the number of calls within five-minute wait-time bands from 10–15 minutes through to 45+ minutes. MSD's database records all wait times exceeding 45 minutes as a single 45+ minute category and cannot provide a further breakdown. This is also my response to written parliamentary question 33108 (2026).

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