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How many calls to Ministry of Social Development contact centres were disconnected by the system before the caller spoke to a staff member, broken down by month, from 1 January 2025 to 30 June 2026?

Answered Question 33100 (2026)
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Asked by

Ricardo Menéndez March

List MP · Green Party

Question

  • How many calls to Ministry of Social Development contact centres were disconnected by the system before the caller spoke to a staff member, broken down by month, from 1 January 2025 to 30 June 2026?

Answered by

Hon Louise Upston

Member for Taupō · National Party · Minister for Social Development and Employment

Answer

I am advised that at times, the Ministry of Social Development’s (MSD) phone lines have seen an increased demand that its technology has not been able to keep up with. When callers find it difficult to get through, they will be played a message advising that MSD are experiencing high call volumes and to try again later. At this point, their call may be disconnected. Due to the current call centre technology, this information is not recorded or stored.