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What was the median, 75th percentile, 90th percentile, and 95th percentile time between a caller requesting a call-back from the Ministry of Social Development and the call-back being made, broken down by month, from 1 January 2025 to 30 June 2026?

Answered Question 33097 (2026)
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Asked by

Ricardo Menéndez March

List MP · Green Party

Question

  • What was the median, 75th percentile, 90th percentile, and 95th percentile time between a caller requesting a call-back from the Ministry of Social Development and the call-back being made, broken down by month, from 1 January 2025 to 30 June 2026?

Answered by

Hon Louise Upston

Member for Taupō · National Party · Minister for Social Development and Employment

Answer

I am advised that the Ministry of Social Development does not record or retain data on the median, 75th percentile, 90th percentile, or 95th percentile as these calls are not physically waiting in a queue. Accordingly, this information cannot be provided.