Further to reply 29745 (2026), when a Housing services effectiveness target is not met and the Ministry works with a Regional Commissioner to understand internal and external factors, does that process result in any adjustment to how the Regional Commissioner's performance is assessed or rated, or is it limited to understanding the reasons — and if it results in an adjustment, how is that adjustment made?

Answer

The results of the Housing Services effectiveness target are considered alongside performance across all 11 performance measures. I am advised that any adjustment to a Regional Commissioner's performance assessment would depend on the specific circumstances. Where a target is not met, the Ministry considers the factors contributing to that result, including whether there were reasonable operational steps that should have been taken to ensure the correct processes and procedures were being followed. Performance is not adjusted solely because a Housing Services effectiveness target was not achieved. Rather, any impact on a performance assessment would be determined in the context of overall performance and the circumstances of the case.