Of all tenants associated with active bonds as at 29 June 2026, how many, if any, do not have a valid email address or mobile number recorded and would therefore receive bond notifications only by post?

Answer

As at 15 July 2026, for all tenants associated with active bonds: Total Active Tenants in bond system: 902,992. • Count of Active tenants with an email: 703,442 • Count of Active tenants with no email: 199,550 Of the tenants with no email: • Count with a Phone Number: 97,208 • Count with no Phone Number: 102,342 Tenant contact preference: Email: 700,265 Post: 202,360 Text Message: 369 Tenancy Services have been pleased with the early interest from tenants in getting access to their contact details in the new bond system so that they can update them and change their communication preference. This, along with an email address that was set up in 2025 to encourage tenants to update their email and/or mobile numbers, has greatly improved the percentage of tenants able to benefit from the digital ways of working immediately. Tenants can also call Tenancy Services to update their contact details if needed.