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How many calls were received by the Tenancy Services contact centre in each week from 29 June 2026 to date, how does this compare with the equivalent weeks before 29 June 2026, and what was the average call wait time in each of those periods?

Answered Question 31372 (2026)
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Asked by

Kieran McAnulty

List MP · Labour Party

Question

  • How many calls were received by the Tenancy Services contact centre in each week from 29 June 2026 to date, how does this compare with the equivalent weeks before 29 June 2026, and what was the average call wait time in each of those periods?

Answered by

Hon Tama Potaka

Member for Hamilton West · National Party · Associate Minister of Housing

Answer

Calls to Tenancy Services Service Centre include calls regarding Bonds, the Mediation Tribunal and other Tenancy related queries. Calls received over the weeks requested, for all three categories, were: Monday 13 July – 1,513 Monday 6 July -10 July 2026: 7,596 Monday 29 June -3 July 2026: 7,129 Monday 22 June -26 June 2026: 6,492 Monday 15 June-19June 2026: 6,603 See attachment for the average speed to answer, for calls from the queue and the average time to callback from Monday 15 June to Friday 10 July.

Answer attachment

Download WQ_31372_2026.pdf

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