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What is the forecast change in (a) processing times, (b) wait times, (c) call-answer times, and (d) complaint resolution times for services provided in the 12 months following the role reductions being made as part of savings made in Budget 2026 for votes the Minister is responsible for, if any, broken down by agency, department, Crown entity, company, or other organisation for which the Minister is responsible? and 1 other question

Answered 22982, 23092 (2026)
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Asked by

Camilla Belich

List MP · Labour Party

Questions

  • 22982

    What is the forecast change in (a) processing times, (b) wait times, (c) call-answer times, and (d) complaint resolution times for services provided in the 12 months following the role reductions being made as part of savings made in Budget 2026 for votes the Minister is responsible for, if any, broken down by agency, department, Crown entity, company, or other organisation for which the Minister is responsible?

  • 23092

    What is the forecast change in (a) processing times, (b) wait times, (c) call-answer times, and (d) complaint resolution times for services provided in the 12 months following the role reductions being made as part of savings made in Budget 2026 for votes the Minister is responsible for, if any, broken down by agency, department, Crown entity, company, or other organisation for which the Minister is responsible?

Answered by

Hon Chris Penk

Member for Kaipara ki Mahurangi · National Party · Minister of Defence

Answer

As part of Budget 26, Cabinet has agreed to a programme of reform aimed at transforming the public service to streamline how it is organised, accelerate digital transformation, strengthen leadership and talent and improve efficiency and productivity. Specific decisions on how these reforms will be achieved by agencies have not yet been made. Ministers have asked Chief Executives to work through what this means for their organisations.