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Asked by
Willow-Jean Prime
List MP · Labour Party
Questions
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20104
Which back-office government functions, if any, will the Ministry of Social Development prioritise for digitisation?
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20105
Which customer-facing services, if any, will the Ministry of Social Devlepoment prioritise for digitisation?
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20107
What plans, if any, does the Ministry of Social Development and Employment have to digitise customer-facing and back-office government functions?
Answered by
Hon Louise Upston
Member for Taupō · National Party · Minister for Social Development and Employment
Answer
I am advised that the Ministry of Social Development’s (the Ministry) services for the future programme is a multi-year programme to transform how the Ministry operates. It will make significant changes to a wide range of underlying systems, including implementing a modern platform for staff and clients and decommissioning legacy systems. The Ministry has aligned back-office systems such as Payroll and Finance with the All of Government Common Process model. The Ministry has implemented a new platform for their social sector partners, removing a lot of red tape. The Ministry’s current priority is implementing the first phase of a digital employment service that will enhance matching job vacancies with job seekers’ skills and experience. This is also my response to WPQ’s 20105 & 20107