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How long, on average, was the waiting time for callers to any of Work and Income's public phone lines in 2023; broken down by phone line and month? and 3 other questions

Answered 1916, 1917, 1918, 1919 (2026)
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Asked by

Willie Jackson

List MP · Labour Party

Questions

  • 1916

    How long, on average, was the waiting time for callers to any of Work and Income's public phone lines in 2023; broken down by phone line and month?

  • 1917

    How long, on average, was the waiting time for callers to any of Work and Income's public phone lines in 2024; broken down by phone line and month?

  • 1918

    How long, on average, was the waiting time for callers to any of Work and Income's public phone lines in 2025; broken down by phone line and month?

  • 1919

    How long, on average, is the waiting time for callers to any of Work and Income's public phone lines; broken down by phone line?

Answered by

Hon Louise Upston

Member for Taupō · National Party · Minister for Social Development and Employment

Answer

I refer the Member to the attached table, which provides the average wait time for callers to Work and Income’s public phone lines from January 2023 to December 2025, broken down by phone line and month. This is also my response to written parliamentary questions 1917, 1918 and 1919 (2025).

Answer attachment

Download WQ_01916_2026.pdf

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