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Further to Replies 17371 and 17202 (2026), has administrative error been identified as the cause of both the 37 incorrect licence class conversions and at least one fraudulent conversion being processed after the vulnerability was stated to have been closed; if so, has NZTA undertaken any broader review of the role of administrative error in the processing of overseas licence conversions; if not, why not? and 1 other question

Answered 18702, 18871 (2026)
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Asked by

Tangi Utikere

Member for Palmerston North · Labour Party

Questions

  • 18702

    Question published

    Further to Replies 17371 and 17202 (2026), has administrative error been identified as the cause of both the 37 incorrect licence class conversions and at least one fraudulent conversion being processed after the vulnerability was stated to have been closed; if so, has NZTA undertaken any broader review of the role of administrative error in the processing of overseas licence conversions; if not, why not?

  • 18871

    Question published

    Further to Replies 17371 and 17202 (2026), has NZTA undertaken any broader review of the role of administrative error in the processing of overseas licence conversions; and if not, why not, after an administrative error was identified as both the cause of 37 incorrect licence class conversions and the cause of at least one fraudulent conversion being processed after the vulnerability was stated to have been closed?

    Original response/referral lodged:

Answered by

Hon Chris Bishop

Member for Hutt South · National Party · Minister of Transport

Answer

Yes, NZTA has confirmed that administrative error has been identified as the cause. I am advised that in addition to all overseas conversions of UAE licences above a Class 2 being referred to NZTA, it has also directed the Driver Licensing Agents to undertake audits of their processes relating to overseas conversions and immediately implement any changes required to ensure their staff are following the business rules in the NZTA Agent Portal. These audits are being overseen by NZTA staff. In addition to this, NZTA is undertaking further risk assessments relating to high-risk overseas conversions. This includes the identification of any administrative errors and how to prevent them in future.