How many bond refund requests, if any, have been made to Tenancy Services since 1 December 2025 and what percentage of such requests were processed within 7 working days?

Answer

The number of bond refund requests that were processed within 7 Working Days since 1 December 2025, is approximately 25,322. This figure is based on new bond system (ABODE) refund records where the full end to end process can be clearly tracked. A small proportion of completed refunds (around 5%) cannot be fully tracked in the system, meaning the actual number processed within 7 working days is likely slightly higher than the reported number above. Where refund timeliness is less than or equal to 7 Working Days. - First action taken on the application: 51.5% - End-to-End completion of processing to payment: 43.3% (of these, 97.6% resulted in a payment being made) Payment being made is determined by if the refund request contains a refund action where payment has commenced.