Skip to main content

Why does NZ Post treat passports as restricted items and require customers to use the express service?

Answered Question 12300 (2026)
Question published
Reply lodged
Bookmark

Asked by

Julie Anne Genter

Member for Rongotai · Green Party

Question

  • Why does NZ Post treat passports as restricted items and require customers to use the express service?

Answered by

Hon Simeon Brown

Member for Pakuranga · National Party · Minister for State Owned Enterprises

Answer

I am advised that NZ Post treats passports and passport applications as restricted items when being sent overseas because they are sensitive documents. They must be sent through NZ Post’s Express service to make sure these important documents remain as safe as possible throughout the journey. This is NZ Post’s most secure service with regular tracking notifications provided; the cost to send reflects this.